Customer Service

Common Questions

How do I return a gift?

To return a Boll & Branch gift, please have your gift receipt ready. This should include the order number, the delivery address zip code, your name, and your email. To start your return process, please click here. Gift returns will be credited in the form of a digital gift card once your return has been processed. Please note the original customer will not be notified of the return.

How do I start my return?

To return any item(s) from your order, please follow these easy steps below:

1. Enter your email address and order number, and click "Start Return."
2. Follow the onscreen instructions and select the order that contains the item(s) you wish to return.
3. Scroll through the list of products, and click the checkbox at the far right to return an item. Please ensure that all items you wish to return are checked!
4. Click “Complete My Return”.
5. Download and print the UPS shipping label.
6. Repack your items and packing list in original packaging as best as possible.
7. Drop off at the nearest UPS drop box.

Who do I contact if I have questions about a return?

For answers to any questions, please call the Boll & Branch Customer Experience team at 800-678-3234 or email help@bollandbranch.com between 9AM and 5PM, Monday through Friday. We’ll be happy to help and will reach out within 48 hours of receiving your request.

How do I exchange?

Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for any returns received within 30 days.